– Caring is everyone’s responsibility
Create caring and robust connections between every employee and their work, customers, leaders, managers, and the organization to achieve results that matter to everyone in this sentence. – Ricardo Semler
In a Nutshell
Most organizations have a big lack of care and love. People are so focussed on productivity, project delivery and just the business side of things that we forget the human side of work. If we don’t figure out how to really prioritize our work relationships, it can create a very oppressive environment.
In many organizations, caregiving is either concentrated with the HR department or with a handful of few mentors, who are considered experienced in “caring” for people according to some criteria. Some companies bring in external people like psychologists or labor care specialists to talk to people who are experiencing very high levels of stress.
But, having just a few people to systematically promote this caring is not ideal. What if these people move to another department or leave the organization? Then, there’s a gap in the caregiving that can’t be immediately bridged. Instead, when you use the peer-to-peer stewardship approach, you distribute that power and responsibility to care for each other throughout the organization.
While it is tempting to mandate this across the organization, it is better to leave it voluntary.
In a company of 100 employees, only 20 may be interested in this. Over time, when people start sharing positively, there is likely to be a new wave of people joining the program. But if it comes as a top-down program, the 80 people who didn’t want to join in wouldn’t be very good caregivers/ supporters for the other people.
(Thank you to TheHum.org for inspiring with their ideas!)