The Semco Style 5 Principles to transform the way we work
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Ask the Leaders

Foster transparency

If you look at any kind of modern organization and you think, ‘What are the foremost tools of power?’ You will find that it is information.
– Ricardo Semler

In a Nutshell

When there is a lot of internal and external change happening, companies must engage with their employees as much as possible to ensure there are open communication channels and transparency. An increasingly popular tool is to host Q&A sessions where the leadership interacts directly with employees.

In conventional, hierarchical companies, middle managers act as the connecting points between leaders and employees. However, there is no way to ensure that communication from the top goes through different levels of middle managers and reaches employees on time and without too much filtering. Besides, many of them conform to conventional management practices and are often not very comfortable with being replaced by technology that lets employees connect directly with the top leadership.

If a company has a large Millennial employee base, this would not be a great system as they expect to connect directly with their bosses and don’t care much for opaque hierarchies. Hosting a short Q&A session regularly, where employees have direct access to the leaders, is a low-cost, high-return mechanism. It allows leaders to build confidence to engage directly with their employees, while employees feel there is greater transparency to get their pressing questions answered by the right people.


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